In the 2005 CE Exam Paper 1A, there was a section requiring candidates to fill in the blanks of an interview passage with provided sentences.  The following is a similar exercise, only that the interviewee is Bill Gates instead of Michelle Yeoh.

2005年會考Paper 1A，有一節要求考生用試題提供的句子填好一篇訪問稿的空格。以下是一個依樣畫葫蘆的練習，不過，受訪者是Bill Gates而不是楊紫瓊。

這種「填充句子」的考題，考驗的是了解文本組織／思路的能力（the ability to understand text organization/train of thoughts），要求的是對思路的大致理解而不是對片言隻語的細致了解。給你一個HINT，文章的主線是兩個人的爭論：新軟件的重點應該是減少舊軟件的bugs還是增添新功能？

Choose one of the sentences from the list below (A－L) to complete each blank in the following interview.  Write the letters in the spaces provided.  Use each letter ONCE only.  The first one has been done for you. (12 marks)

Face to Face with Bill Gates

FOCUS: Every new release of a software which has less bugs than the older one is also more complex and has more features...

Gates: No, only if that is what'll sell!

FOCUS: But...

Gates: (E) Only if that is what'll sell! We've never done a piece of software unless we thought it would sell. We do it because we think that's what customers want. That's why we do what we do.

FOCUS: But on the other hand - you would say: Okay, folks, if you don't like these new features, stay with the old version, and keep the bugs?

Gates: No! We have lots and lots of competitors. The new version - it's not there to fix bugs. ___(1)_____

FOCUS: But there are bugs in any version which people would really like to have fixed.

Gates: ___(2)_____

FOCUS: Oh, my God. I always get mad at my computer if MS Word swallows the page numbers of a document which I printed a couple of times with page numbers. ___(3)_____

Gates: No! If you really think there's a bug you should report a bug. ___(4)_____ Have you ever considered that?

FOCUS: Yeah, I did...

Gates: The reason we come up with new versions is not to fix bugs. ___(5)_____ When we do a new version we put in lots of new things that people are asking for.

FOCUS: But if Mister Anybody, like me, calls up a store or a support line and says, "Hey listen, there's a bug" ... 90 percent of the time I get the answer "Oh, well, yeah, that's not too bad, wait to the next version and it'll be fixed". That's how the system works.

Gates: You can take a hundred people using Microsoft Word. ___(6)_____ You won't get a single person to say they'd buy a new version because of bugs. We'd never be able to sell a release on that basis. ___(7)_____  

FOCUS: Hm, a couple of million dollars?

Gates: ___(8)_____ We take every one of these phone calls and classify them. That's the input we use to do the next version. ___(9)_____ People call in - we decide what to do on it. Do you want to know what percentage of those phone calls relates to bugs in the software? ___(10)_____

FOCUS: So people call in to say "Hey listen, I would love to have this and that feature"?

Gates: Actually, that's about five percent. Most of them call to get advice on how to do a certain thing with the software. Very few call in and say "Oh, I found a bug in this thing.".

FOCUS: ___(11)_____ Everybody experiences it every day that these things simply don't work like they should.

Gates: ___(12)_____ It's like, "Yeah, been there done that - oh, yeah, I know that bug." - I can understand that phenomenon sociologically, not technically.

(A) That's not the reason we come up with a new version.

(B) It's the stupidest reason to buy a new version I ever heard.

(C) Because it's cool.

(D) Guess how much we spend on phone calls every year.

(E) Only if that is what'll sell!

(F) So where does this common feeling of frustration come from that unites all the PC users?

(G) 500 million dollars a year.

(H) If I complain to anybody they say "Well, upgrade your version ".

(I) Less than one percent.

(J) No! There are no significant bugs in our released software that any significant number of users want fixed.

(K) Call them up and say "Would you buy a new version because of bugs?"

(L) So it's like the world’s biggest feedback loop.(M) Maybe you're not using it properly.

Answer Key

(1)   A

(2)   J

(3)   H

(4)   M

(5)   B

(6)   K

(7)   D

(8)   G

(9)   L

(10)   I

(11)   F

(12)   C 

FOCUS: Every new release of a software which has less bugs than the older one is also more complex and has more features...

Gates: No, only if that is what'll sell! FOCUS: But...

Gates: (E) Only if that is what'll sell! We've never done a piece of software unless we thought it would sell. We do it because we think that's what customers want. That's why we do what we do.

FOCUS: But on the other hand - you would say: Okay, folks, if you don't like these new features, stay with the old version, and keep the bugs?

Gates: No! We have lots and lots of competitors. The new version - it's not there to fix bugs. (A) That's not the reason we come up with a new version.

FOCUS: But there are bugs in any version which people would really like to have fixed.

Gates: (J) No! There are no significant bugs in our released software that any significant number of users want fixed.

FOCUS: Oh, my God. I always get mad at my computer if MS Word swallows the page numbers of a document which I printed a couple of times with page numbers. (H) If I complain to anybody they say "Well, upgrade your version ".

Gates: No! If you really think there's a bug you should report a bug. (M) Maybe you're not using it properly. Have you ever considered that?

FOCUS: Yeah, I did...

Gates: The reason we come up with new versions is not to fix bugs. (B) It's the stupidest reason to buy a new version I ever heard. When we do a new version we put in lots of new things that people are asking for.

FOCUS: But if Mister Anybody, like me, calls up a store or a support line and says, "Hey listen, there's a bug" ... 90 percent of the time I get the answer "Oh, well, yeah, that's not too bad, wait to the next version and it'll be fixed". That's how the system works.

Gates: You can take a hundred people using Microsoft Word. (K) Call them up and say "Would you buy a new version because of bugs?" You won't get a single person to say they'd buy a new version because of bugs. We'd never be able to sell a release on that basis. (D) Guess how much we spend on phone calls every year.

FOCUS: Hm, a couple of million dollars?

Gates: (G) 500 million dollars a year. We take every one of these phone calls and classify them. That's the input we use to do the next version. (L) So it's like the world’s biggest feedback loop. People call in - we decide what to do on it. Do you want to know what percentage of those phone calls relates to bugs in the software? (I) Less than one percent.

FOCUS: So people call in to say "Hey listen, I would love to have this and that feature"?

Gates: Actually, that's about five percent. Most of them call to get advice on how to do a certain thing with the software. Very few call in and say "Oh, I found a bug in this thing.".

FOCUS: (F) So where does this common feeling of frustration come from that unites all the PC users? Everybody experiences it every day that these things simply don't work like they should.

Gates: (C) Because it's cool. It's like, "Yeah, been there done that - oh, yeah, I know that bug." - I can understand that phenomenon sociologically, not technically.